To avoid printing issues, we recommend customers consult an experienced pre-press graphic designer if they do not understand bleed or how to prepare artwork correctly for commercial printing.
Prior to proof approval, orders cannot be cancelled without incurring a cancellation fee. Once an order is approved, it is not possible to make changes or cancel the order (please see the next section: Cancellation of an Order and File Re-Submission).
Cancellation of an order
- For borderless printing files must have a minimum of 3mm internal and external bleed. For magazines, booklets and plastic loyalty cards, 5mm internal and external bleed is required. For carbonless books or pads, borderless printing is not possible and all pages must have the same artwork.
PLEASE NOTE: We are not responsible for trimming variations caused by incorrect or insufficient bleed or creep. Please consult your graphic designer if you do not understand how to correctly set internal and external bleed.
- Artwork must be the correct size and be imposed 1-up (not as spreads). For folded jobs artwork should be supplied at the flat size (for example an A3 folded to A4 should be supplied as 2x A3 pages and not as 4x A4 pages).
- Fonts must be fully embedded or outlined (converted to curves) in all supplied artwork. We take no responsibility for artwork supplied where fonts are not correctly embedded.
- Please do not supply artwork with narrow borders less than 5mm wide. Due to automated cutting systems and perfect PUR bookbinding there can be a +/- 2mm trimming variance. This can result in uneven borders after trimming. We do not recommend artwork be supplied with narrow borders for the above reasons. GLOW PRINT will not be responsible for varying border widths if artwork is supplied with narrow borders.
- The minimum line thickness used in your artwork should be 0.3pt and all text should be at least 8pt using a non narrow style font.
- The maximum ink coverage we can accept is 300% for coated stocks & 260% for uncoated stocks. If you supply artwork with greater ink coverage than this, your artwork will be adjusted accordingly, this may change the colours in your supplied artwork and may incur an additional fee.
- Trapping should NOT be applied to artwork under any circumstances, as all trapping is automatically done by GLOW PRINT. We will not accept responsibility for the outcome of such files.
- If supplied artwork contains ICC profiles, for best results on our ganged up presses, these ICC profiles will be removed from all artwork. For full colour CMYK printing, If you upload files that are RGB, spot or pantone colours they will automatically be converted to CMYK, this can slightly change colours as they may appear different from what is seen on screen.
- For doubled sided printing that is laminated on the front only, it is the customer’s responsibility to ensure that the side to be laminated is the FIRST page in the supplied artwork.
- Two sided artwork is always backed (duplexed) up at the top of the page, artwork in portrait orientation should be supplied in portrait mode and landscape orientation in landscape mode. GLOW PRINT will not be held responsible for the backing up of artwork if the orientation of the artwork does not match the orientation of the supplied file.
Due to automated cutting systems there can be a +/- 2-3mm trimming or skew variance each side for all print jobs including PUR Perfect binding. To ensure text is not cut off, do not place important items less than 3mm from the trim edge of the artwork. We cannot be held responsible for any errors that may occur cased by artwork prepared incorrectly in this manner.
As Microsoft Publisher no longer supports CMYK Colour spaces, artwork supplied in Microsoft Publisher format (regardless of the software version), will be automatically converted from RGB to CMYK by our pre-press systems. Conversion from RGB to CMYK can slightly change colours and they may appear different from what is seen on screen.
Colours may vary from day to day, press to press and during a run. Various conditions affect colours printed by the CMYK Processes and for this reason GLOW PRINT will not be held responsible for any reprint as a result of colour fluctuations and variations.
We reserve the right to print any print job on offset or digital presses. Please note colours reproduction can vary considerably between offset and digital presses due to the nature of Digital dry inks and offset wet inks. Digital printing can also result in a slight"wave" in the paper, this is normal and not a printing fault.
Check My File/s & Make Press Ready
The Check My File/s & Make Press Ready component of an order is deemed to have been completed when the soft PDF proof has been created and provided to the customer. If artwork changes are requested, or new artwork is supplied after the Check My File/s & Make Press Ready service has been completed, further artwork charges will apply.
Paper is a natural product that can vary from batch to batch. From time to time certain paper or card stocks may be unavailable. Our paper is sourced from many paper mills worldwide, a variation of up to 7% in thickness and weight may occur from batch to batch. We reserve the right to substitute any paper or card with an equivalent paper type and weight without notice.
Paper weights of 250gsm and heavier with solid ink coverage's may exhibit a "rough edge" after trimming. This is a natural phenomenon and not the result of faulty trimming or printing. If you wish to avoid this phenomenon, do not use heavy/solid coverage near the trim areas of your artwork, or alternatively, select a product with a gloss or matt laminate protection layer.
We do not recommend that coated papers be overprinted. As such, we cannot held responsible for problems that may occur when overprinting on coated papers. Should you require overprinting, we recommend you select 100gsm laser bond when ordering.
** Special Offer** upgrades are subject to paper and production availability. As such, these upgrades are not a guarantee of a heavier stock weight. Although we will always endeavour to upgrade **Special Offers**, customers should not order such items if the upgraded paper stock is critical to them.
We use various recycled brands of paper, often this paper, especially bond paper is not as white as comparable non-recycled papers. if a pure white finish is required, we recommend ordering non-recycled stocks where possible.
For envelope printing in one PMS colour, if artwork is supplied as CMYK, RGB, or multiple PMS colours, you will be request to re-supply your artwork in one PMS colour only. This will incur additional re-submission fees (please see section: Cancellation of an Order and File Re-Submission).
For press seal envelopes, lighter printing may occur on the front opposite the fold down flap area at the rear of the envelope. Please allow for this when creating artwork.
Folding of Brochures and Booklets
Being made of fibre, paper can naturally crack on the folding line of a printing job. In certain circumstances such cracking is unavoidable. If this is an issue, we recommend avoiding heavy ink coverage in your design where the folding is to occur.
Please note, Due to automated folding systems there can be a folding and skew variance of plus or minus 2-3mm. Please take this into consideration when setting up artwork.
For brochures on 250gsm or heavier, the printing may at times be scored at the fold lines (at no additional charge) and delivered flat and not folded.
Where possible we recommend deliveries be made to a business address. Deliveries shall take place between 8:30am and 5:00pm Monday to Friday.
Delivery for an individual order can only be made to one single address in Australia unless otherwise negotiated with management. Deliveries cannot be made to a PO Box unless you select the Australia post delivery option.
Pickup from our shop isn't a problem during business hours. Outside of these hours please ask.
Where we indicate "working days," this refers to Monday to Friday, and not weekends or public holidays.
From time to time we may add marketing materials with deliveries. If you do not wish us to include marketing material with your delivery, when placing your order, under the Special Instructions please type “Please do not add marketing material for this delivery.”
For large orders, printing may be delivered on a pallet. If this occurs, you will require a fork lift to unload the delivery. If you do not have a forklift, additional charges may apply for hand unloading of pallets. Alternately, you can arrange to pick up the printing from the transport company's nearest depot.
Where possible we will endeavour to include all additional delivery instructions on the shipping label or order packaging. Ultimately it is up to the discretion of each delivery driver (GLOW PRINT) whether these instructions are followed. As such we cannot guarantee, and are not liable if additional delivery instructions are not followed by the transport company or the delivery driver.
If your printing is returned to the transport company’s depot for any reason (E.g. because a signature was not able to be obtained, because of an incorrect address, or because the delivery driver could not access your premises, etc...) you will have to pick up the goods at your expense from the transport company's depot, or there will be an additional charge of at least $29.00 + the delivery insurance cost to re-deliver your printing from the depot.
If your printing is returned to us (glow print) by the transport company for any reason (E.g. because a signature was not able to be obtained, because of an incorrect address, or because the delivery driver could not access your premises, etc...) there will be an additional charge of $25.00 + the delivery insurance cost to re-deliver your printing.
GLOW PRINT will not be liable for any charges or damages involved in delivering or re-delivering orders. All disputes involving the inability to obtain a signature or the inability to access or locate the delivery address will need to be taken up directly with the transport company.
Although we do offer estimated delivery times, unfortunately we cannot guarantee delivery times or be held responsible for any delays including equipment breakdown or delays by our nominated transport company.
If multiple items are ordered on a single order, it is likely that they will be delivered separately. We cannot not guarantee multiple items will be printed at the same facility or delivered at the same time.
The priority surcharge guarantees dispatch (by Road or Air Express from one of our East Coast facilities) within 2 working days of receipt of payment & proof approval- if payment & approval is made by 10.30am on a working day (Mon-Fri).
Approval after 10.30am, or on a weekend/public holiday, dispatch will be guaranteed 2 working days from the following working day. Tracking details will be emailed on dispatch.
PLEASE NOTE: This surcharge guarantees dispatch, it does NOT guarantee a delivery date. Unfortunately we cannot guarantee transit times ex our facilities, or be held responsible for delays, damages or loss of goods by our nominated transport company.
If equipment or production malfunction does not allow us to dispatch a priority surcharge order in the stated time, a full refund of the priority surcharge will be given. Please note, in such an occurrence it It is not possible to cancel the printing or to receive a refund on the order itself. If this is unsuitable for your needs, please do not place your order online.
The priority surcharge once paid is not refundable.
If you choose to sign for your delivery, someone must be at the delivery address from 8.30am – 5.00pm, Monday to Friday.
If there is no-one available to sign for your delivery and it is subsequently lost or damaged, GLOW PRINT will not be liable for the loss (Insurance only applies to the initial delivery attempt). If there is no-one available to sign for your delivery, you will have to pick up the goods at your expense from the transport company's depot, or there will be an additional charge of at least $25.00 + the delivery insurance cost to re-deliver your printing from the depot.
In the event of your printing becoming lost during transit, the courier company will do a thorough search and investigation. On confirmation of the goods being lost, glow print will re-print and dispatch your printing (a refund will not be possible).
In the event of transport damage, your damaged printing must be returned to GLOW PRINT'S facility for examination (at your expense). On receipt and confirmation that the printing was damaged during transit, a re-print will occur (a refund will not be possible). Printing which is signed as received in good order and condition will not be considered damaged and will not be eligible for a re-print.
By choosing not to sign for the delivery, if there is no-one available to sign for your delivery, the courier company will be instructed to leave your printing outside or near the front door. If your delivery is subsequently lost or damaged, glow print will not be liable for the loss.
In the event of your printing becoming lost during transit (prior to delivery), the courier company will do a thorough search and investigation. (Insurance only covers transit, it does not cover goods after they are delivered or left outside the door). On confirmation of the lost goods, glow print will re-print and dispatch your printing (a refund will not be possible).
In the event of transport damage during transit (Insurance only covers transit, it does not cover goods after they are delivered or left outside the door) your damaged printing must be returned to glow print's facility for examination. On receipt and confirmation that the printing is damaged, a re-print will occur (a refund will not be possible). Printing which is signed as received in good order and condition will not be considered damaged and will not be eligible for a re-print.
We reserve the right to decide whom we shall deal with or supply printing to. The Trade Practices Act 1974 (the Act) does not give anyone an absolute right to be supplied, whatever the circumstances. There is no automatic right to be supplied and there is no legal obligation on us to justify its decision to refuse supply.
Neither GLOW PRINT, Zyfer pty ltd or nor any of their respective affiliates, directors, officers, employees, agents, contractors, successors or assigns shall be liable for any loss or damage whatsoever arising out of, or in any way related to, the use of or reliance upon this website, and any other website linked to this website, including any direct, indirect, consequential, special, punitive or other damages that you or others might suffer, including but not limited to damages for loss of profits, business interruption or the loss of data or information.
Neither GLOW PRINT, Zyfer pty ltd nor any of their respective affiliates, directors, officers, employees, agents, contractors, successors or assigns shall be liable for any loss or damage whatsoever arising out of jobs that are delayed either from within our production facility or by any third party provider and will not be held liable for any loss of earnings or any legal action taken as a result of a delay in production or delivery.
In the event of a printing error or transport damage (if insurance has been taken), any queries regarding printing or finishing errors must be made within 5 working days of receipt of goods and faulty goods MUST be returned no later than 10 working days from receipt of goods. Claims after this timeframe cannot be submitted under any circumstances. Faulty goods must be returned to our factory at the customers expense for before a re-print can occur within 10 working days. Under no circumstances will a refund be given, only re-printing is possible. If the problem is a result of incorrect artwork the client will be responsible for the reprinting and any associated costs.
Furthermore, we cannot guarantee that any file or program available for download from or via our website or from any website linked to our website is free from virus or any other condition which might or could damage or interfere with data, hardware or software with which it might be used, and in accessing this website, you assume all risk of use of all programs and files on this website, and you release GLOW PRINT, Zyfer pty ltd and any of their respective affiliates, directors, officers, employees, agents, contractors, successors or assigns entirely from all responsibility or liability for any consequences of or arising out of your use of this website or any website linked to this website.
Printing Errors: If we confirm that the error is clearly identified as a printing or finishing error, all steps will be taken to rectify or re-print the job.
Terms and Conditions and prices are subject to change without notice.
As you may be aware, there are many instances of fraudulent use of credit cards when purchasing goods online. To minimize this possibility, we may require large value first time orders to be paid for by direct bank deposit. Subsequent orders can then paid for by direct bank deposit or credit card.